Shipping Policy

We work tirelessly to get the products you need to your door as quickly as possible.
Hitluste.com will immediately start processing your order once it is paid. All orders will be shipped from our overseas warehouse in the US.You can view your order status by logging in you account.

Shipping Countries, Timeliness, And Shipping Prices

Delivery Time = Processing Time + Transit Time
Processing Time: Preparation for delivery (quality checks, packing, paperwork, etc.) usually takes 0-3 business days and is NOT included in the overall "Transit Time".
NOTE: Orders placed on Saturdays and Sundays will not be shipped, and orders placed on Saturdays and Sundays will be shipped on the following Monday.
Countries Shipping Method Transit Time Shipping Cost Shipping Carriers
United States Free Shipping 2-4 Business Days Free Shipping Amazon Logistics / USPS / UPS
United States Express Shipping 1-2 Business Days 12.99 USD Amazon Logistics / USPS / UPS

Non-Delivery Area / We Do Not Provide Delivery Services To The Following Countries And Regions

Hawaii, Alaska, Guam, Puerto Rico, American Islands, Military Districts.

About Taxes

Taxes are collected by the customs of the destination country in accordance with its rules and policies. It is the customer's responsibility to understand the situation in their country/region. Goods from all our warehouses have not paid delivery tax. Therefore, if any, these fees must be paid by the customer. If the customer refuses to accept the package due to import duties or taxes, the customer is fully responsible for all return shipping fees, customs fees and handling fees.

Order Tracking

After placing your order, you will receive an order confirmation email to confirm your order details. Once the item has shipped, you will receive a shipping confirmation email that includes your order number, carrier information, date and time the order was placed, order status, and the package tracking number for the shipped item. For the exact location of your shipment, track your item on the carrier's official website.https://www.17track.net/en

Tracking Number Not Active

It can take a few days following order shipment before the tracking number becomes active on the courier's system. If the information has not appeared on the courier's website, please try again later.

Shipping Address Change

For requests to change the shipping address, we may change the address at any time before the order is shipped.

Incorrect Address

If you put an incorrect address during checkout and product return to our store after delivery, then we will not be responsible for the loss of your order.

Item Is Out Of Stock

If an item is out of stock, we will ship the in-stock item immediately and once the remaining items are back in stock.

Beyond Delivery Time

If the delivery time is longer than estimated, please contact us so we can investigate. 

Package Damaged In Transit

When you receive your item, please check your item carefully. If the packaging appears damaged, complete the following steps:
1) Take a picture of the damage.
2) Then please send an email to service@hitluste.com immediately with a photo attached.
3) We will contact you directly with the next steps.
4) Do not discard the box or packing material, otherwise the shipping company will not accept your claim.

Did Not Receive The Goods

If you haven't received your package within the standard delivery times, please follow the steps below. 1. Check the status of your order with tracking number first 2. Contact our customer service immediately for assistance.

Package Lost In Transit

Once the courier investigates and believes the package is lost, we will process a refund or replacement immediately.

Cancel Order

If you want to change or cancel your order, please contact us as soon as possible. Our relevant staff will get in touch with you immediately. Your order could be modified or refunded only before we ship out the item. Feel free to reach out to us at service@hitluste.com for additional help.
If cancelled on the same day, you will not be charged any processing fee. However, if you cancel your order at any time after the same day, please do not accept FedEx canceled packages (sometimes RTS requests will fail) as you will also be responsible for returning the package. Return shipping is at your expense.
Please contact customer service for more details.

Insurance

The loss and damage insurance for the package does not exceed the value stated by the courier.

Which Shipping Companies Do You Use?

FedEx, UPS and USPS.

Do You Offer Expedited Shipping Options?

We have more than 16 warehouses nationwide to expedite the shipping and processing of your order, usually within 3-7 business days to most addresses. In order to keep all our customers free shipping, we do not currently offer expedited shipping.

Can You Deliver My Order To A Po Box?

We only ship to verified physical addresses. We do not deliver PO Boxes.

Does My Shipment Require A Signature On Delivery?

Some items require a signature (direct signature required) based on value, shipping issues, or size. Someone in the household needs to sign these items. These items can also be picked up and signed for at your local FedEx location if you contact and arrange for them. If your order is shipped via FedEx, opening a FedEx Delivery Manager account will provide more options. When you receive tracking information after your order ships, you can review the tracking information to see if it says a signature is required, so you can arrange for someone to sign at that address.
We are not directly responsible for any loss, theft or damage during delivery. Please be patient as we must claim the damage to the shipping courier and send you the part or replacement.

Parcels Are Delivered Separately

Your order may be shipped in different packages, please don't worry if you didn't get all items at the first package, we must ship other items in other packages.

What Is The Return Policy For My Purchase?

You have 30 days to return the item to us in its original condition. Any modifications or changes to the product will void the original warranty.

Contact Us

If you have any problems with tracking your order, please do not hesitate to contact us via

Phone number: +86 153 9740 0466

Email: service@hitlusteshop.com

Physical address: Room 2407D9, Building A, Xi Nian Center, No. 6021 Shennan Avenue, Shatou Street, Futian District, Shenzhen, China

Customer Service Chat Time: Mon - Sun : 9am - 6pm (UTC+8 time)